Hi!  My name is Frankie, and I am your Customer Experience Manager here at Bert Smith Volkswagen.  It is my job to make sure your experience here is second-to-none!  My favorite things include being handsome, eating leftovers on the floor, and barking at the showroom mannequins.  When my Mom is not busy answering the phone at the front desk, I get to hang out in the showroom and greet all of our guests!  I hope to meet you on your next visit to Bert Smith Volkswagen.  See you soon!